Organizational culture consists of the beliefs and values that allow people and processes to work together for producing the greatest results.  It is far more strategic than tactical, however there are some best practices that cross over most organizations.  This post by Micah Solomon contains some great advice:

“Whatever kind of company culture you’re looking to create, here is a sequence of seven steps that can help you get there.  As a customer service consultant, I’ve limited my practice to cultures that aspire to focus on the customer and support employees as multi-dimensional human beings. So if you have more transactional, customer-agnostic cultural goals, the applicability of these seven steps may be limited.”

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