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The Power Of Listening To Resolve Conflict

Published by on February 9, 2017

Most of us are not very good listeners to begin with much less when conflict arises within the team. We immediately start listening to respond instead of listening to understand. If things get worse, then we will interrupt to try to transition the momentum back in our direction. This HBR post provides very practical help:

“Our review of research and company examples suggests there are three things you can do to avoid communication breakdowns like this. Whether we’re walking into a meeting, drafting an important proposal, or sitting down face-to-face with a colleague, our attention can easily be hijacked, especially when our mind wanders 50% of the time, as research suggests.”

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“Dan led a workshop on “Reaching Your Potential” at our annual Utility Supply Management Alliance conference. Dan led the group through a very specific process on establishing specific goals, (personal, family and professional) and on how to develop a plan of execution and evaluation.

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