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A 5 Step Process For Delivering Tough News

Published by on April 27, 2016April 27, 2016

If there is one thing I hate is keeping people in the dark when their performance is not what it should be. In essence our lack of courage may end up costing them their job and the team suffers while watching the slow train wreck. This post by Fast Company has a step by step process that I have used that works:

“Maybe an employee’s work has been subpar lately. Or your coworker is really botching a client interaction. It’s the dreaded moment when it’s time to tell someone a hard truth—and they’re not going to like it. Before you dive in, you’ve got to consider the situation, says CEO adviser Mindy Mackenzie, author of The Courage Solution: The Power of Truth Telling with Your Boss, Peers, and Team.”

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